Terms & Conditions

By accessing and using the Aladeed website and placing an order, you agree to the following Terms & Conditions:

1. Orders & Payment

All orders are subject to product availability. Aladeed reserves the right to confirm, modify, or cancel an order when necessary. Prices displayed on the website are subject to change without prior notice.

2. Product Information & Images

We make every effort to ensure that product descriptions, images, and information are accurate. However, slight differences in colors or appearance may occur due to screen settings, lighting, or photography.

3. Delivery

Orders will be delivered to the address provided by the customer at checkout. Delivery times may vary depending on the delivery location and the nature of the order.

4. Returns & Exchanges – 14 Days

Customers may request a return or exchange within 14 days from the date of receiving the order, provided that the product:

• Is unused and in its original condition.
• Has not been damaged, stained, or altered.
• Is returned in its original packaging, where applicable.
• Includes all original accessories and related items.

Customers must contact Aladeed Customer Service within the 14-day period to request a return or exchange. All requests are subject to inspection and approval to ensure that the product meets the applicable conditions.

5. Non-Returnable Products

Products that have been used or opened and cannot be resold for hygiene or safety reasons are not eligible for return or exchange. Customized or personalized products are also non-returnable unless they are defective or were supplied incorrectly by Aladeed.

6. Damaged or Incorrect Products

If you receive a damaged product or an item that does not match your order, please contact Customer Service as soon as possible and provide clear photos of the product and order. The case will be reviewed and handled accordingly.

7. Refunds

Once a return has been approved, the refund will be processed using the original payment method or another approved method. The time required for the refund to appear in the customer's account may vary depending on the bank or payment provider.

8. Changes to the Terms & Conditions

Aladeed reserves the right to update or modify these Terms & Conditions when necessary. Any updates will be published on the website.

By using the website and completing a purchase, the customer acknowledges that they have read, understood, and agreed to these Terms & Conditions.